FAQ FOR CREDIT CARD

1. How do I activate my card and generate my pin?

Some banks ask cardholders to activate their credit card by logging into their net banking system for successful card activation.There are also options available for card activation and pin generation through ATMs.


2. How do I log a dispute?

The customer service desk will be available to serve the customers. You can log your disputes through the relevant customer care services.


3. What are the additional facilities available on Credit Cards

There are several benefits available for credit cards such as balance transfer options, cash on card, ATM cash withdrawal, easy approval, EMI purchases, etc.


4. Can I do Balance transfer from any other card?

Yes, you can do balance transfer from other cards.


5. Is Cash on call facility available on Credit Cards?

Yes, cardholders can avail Cash on call facility on their cards.


6. Is Easy installment plan available on Credit Cards?

Yes, easy installment plan is available on Credit Cards.


7. Is flexi pay option is available on my Credit card?

Yes, flexi pay option is available on the credit cards.


8. Do we have e-Statementfacility and how it gets delivered?

Yes, the e-statement facility is available, and the e-statements are generated every month which can be accessed easily through mobile/net bankings. You can also opt for it to get delivered to your registered email id.


9. What are special features of credit cards provided?

Different cards have different features. But the special features that almost every cards provide include discounts and offers, rewards, secured payments, cash withdrawals from ATM, credit score, etc.


10. How can I pay my Credit Card bill?

There are several credit card bill payment options available online. Cardholders can also make the bill payment through exchanges, branches, etc.


11. What is the minimum monthly payment?

The minimum monthly payment is 5% of the credit or 100 AED(whichever is higher can be paid).


12. What happens if I lose my Credit Card or if my Credit Card is stolen and how can I request a replacement card?

Every Bank has hot line services to block the stolen card , So customers should use this facility immediate after you lose or stolen the card . Alsomost of the banks will accept the request to block other bank credit card in case of stolen means you can call one bank and block all your credit cards.


13. What are Plus Points and how can I redeem them?

The credit card plus points are the rewards that can be used to redeemairline tickets, shoppings,bill payments, etc. You can redeem the plus points and bonuseson shoppings and payments via the credit card. UAE market calls the plus points as reward points and it can get credited back to next bill as well.


14. How can I benefit from the concierge airport pick and drop off service in UAE for Platinum and Infinite Credit Cards?

There are several concierge services provided for Platinum and Infinite Credit Cards. Customers can be benefitted with up to 2 complimentary airport transfers in one calendar year (Terms & Conditions Apply).


15. Can I receive earn Reward points on my online transactions?

Yes, cardholders can earn reward points on successful online transactions.


16. What lifestyle benefits can I avail with credit card?

Credit cards allow the cardholders to earn Skyward miles on their spending. cardholders can also avail complimentary airport lounge access and discounts on dining, ticket booking, holiday packages, etc.


17. How do I avail discounts on air tickets and holiday packages with credit card?

The cardholders can utilize the rewards points, coupons, and vouchers to avail discounts on air tickets and holiday packages.


18. What is the Reward program associated with credit card?

Card holders can earn Aair miles for every credit card billing.


19. How are points calculated with credit card?

Though different banks have different type of calculations, the rewards and points are calculated on every credit card spends.


20. How do I redeem my points collected with credit card?

The points collected with credit cards can be redeemed on the next airticket booking, holiday package booking, or upcoming credit card spends.


21. What are the benefits provided under the VISA network with credit card?

VISA credit cards can be used at a every merchant outlets that accept VISA Credit Cards world wide.


22. What are the benefits provided under the MasterCard network with credit card?

Master card offer different benefits on cards to shop, dine, play games, and book tickets.


23. Can I pay my utility bills with credit card?

Yes, the cardholders can pay my utility bills with credit card.


24. What benefits will I get while travelling abroad ?

The card holders can avail higher cash backs or reward points the credit cards that are accepted worldwide.

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